SMS Program & Consent

1. Program Overview

provvio is a proof-of-service platform operated by Unreasonably Delusional Pty Ltd (ABN 68 696 855 713), trading as provvio. Our platform is used by field-service businesses (the "Service Provider") to record and report on visits to their clients' sites. As part of that workflow, Service Providers may use provvio to send transactional SMS notifications to designated site contacts (each, an "End Recipient").

This page describes the provvio SMS program in detail, including how consent is collected (verbal consent collected by the Service Provider plus a confirming double opt-in by SMS reply), the message types sent, expected frequency, and how an End Recipient can stop receiving messages at any time. It is published in support of our 10DLC A2P registration with US carriers.

2. Brand & Sender Identification

• Brand / legal entity: Unreasonably Delusional Pty Ltd, trading as provvio (ABN 68 696 855 713)
• Website: https://provvio.com
• Support: [email protected]
• Region of sending: United States only. SMS is not sent to recipients outside the US.
• Carrier of record: provvio uses Twilio as its messaging provider.
• Sender identification in every message: Each SMS begins with the Service Provider's business name and identifies provvio as the platform (for example, "Acme Pest Control via Provvio: ..."). provvio is also identified on this page, in our Privacy Policy, and in our Terms of Service.

3. Message Types Sent

The provvio SMS program is strictly transactional and tied to a service appointment between the Service Provider and the End Recipient's site. provvio does not send marketing or promotional SMS.

• Double opt-in confirmation prompt. The very first SMS sent to a newly-enrolled site contact. It identifies the Service Provider and provvio, describes the program in plain language, includes the required disclosures (frequency, msg&data rates, STOP/HELP), and asks the End Recipient to reply YES to confirm. No further SMS is sent unless and until they reply YES.
• Visit completion notifications. Sent when a Service Provider's field worker checks out of a scheduled visit at the End Recipient's site. Includes the Service Provider name, the site name, and (when the Service Provider has enabled the client portal for that recipient) a link to the proof-of-service report on provvio.com.
• Pre-visit reminders. Sent up to 48 hours, 24 hours, 12 hours, or 2 hours before a scheduled visit (configured per site contact). Includes the Service Provider name, the site name, and the scheduled visit time.

Sample messages

• Double opt-in prompt (first message): "Acme Pest Control via Provvio: Reply YES to confirm SMS service-visit updates (typically 1-10 msgs/month). Msg&data rates may apply. Reply HELP for help, STOP to opt out."
• Opt-in confirmation (auto-reply after YES): "You're confirmed for provvio service notifications. Frequency varies, typically 1-10 msgs/month. Reply HELP for help, STOP to opt out."
• Completion (with portal link): "Acme Pest Control via Provvio: Service at 742 Evergreen Terrace completed. Report: https://provvio.com/sample-proof-report Reply STOP to opt out."
• Completion (no portal): "Acme Pest Control via Provvio: Service at 742 Evergreen Terrace has been completed. Thank you. Reply STOP to opt out."
• Reminder: "Acme Pest Control via Provvio: Reminder, visit to 742 Evergreen Terrace scheduled tomorrow at 9:00 AM. Reply STOP to opt out."

4. Message Frequency

Frequency depends on how often the Service Provider visits the End Recipient's site, and on the per-contact reminder settings. A typical site contact receives between zero and two transactional messages per scheduled visit (one optional reminder and one completion notification). Most End Recipients receive between one and ten messages per month.

Message and data rates may apply.

5. How Consent Is Collected (Verbal + Double Opt-In)

End Recipients are not provvio customers. They are site contacts of the Service Provider, who has a direct, pre-existing service relationship with them. Consent is therefore a two-step process: (a) verbal consent collected by the Service Provider in person or by phone, and (b) a confirming double opt-in performed via SMS reply by the End Recipient.

The flow is:

1. Step 1 — Verbal consent collected by the Service Provider. The Service Provider obtains prior express consent from the site contact during their direct service relationship (for example, during a site walkthrough, when a contact is added to a service agreement, when a contact requests SMS-based completion notifications, or when a service agreement or work order includes SMS service updates). The Service Provider uses a verbal script substantially equivalent to: "As part of your service, we can send you SMS updates from [Business Name] through our reporting platform, Provvio. You'll receive roughly 1 to 10 messages per month — typically a reminder before each visit and a completion notification with a link to your service report. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Do I have your permission to enroll [mobile number] for these service notifications?" The End Recipient's verbal "yes" is the prior express consent required to send the first SMS.
2. Step 2 — Service Provider records consent in Provvio. The Service Provider then adds the contact's US mobile number to that site's contact list inside provvio. provvio only enables SMS sending when (a) the Service Provider is on a US-eligible plan, (b) the contact's number is a valid US E.164 number, and (c) the Service Provider has ticked an in-product attestation confirming the verbal consent. The attestation shown in the product says: "I confirm this contact gave prior express consent to receive transactional SMS notifications about service visits to this site. Provvio will send them a one-time SMS asking them to reply YES to confirm. No further messages are sent until they do."
3. Step 3 — Double opt-in by SMS reply. The moment SMS is enabled on a contact record, provvio sends a single double opt-in prompt (see Section 3 for the verbatim message). Until the End Recipient replies YES, the contact record is in a pending state and no further SMS — no reminders, no completion notifications — is sent to that number from that Service Provider. When the End Recipient replies YES, provvio records the confirmation timestamp on the contact record, replies with the opt-in-confirmed message shown in Section 3, and only then will reminders and completion notifications begin.
4. Step 4 — Audit trail. Provvio stores against each contact record: the mobile number (E.164), the per-contact "completion SMS" and "reminder SMS" flags, the timestamp the Service Provider attested verbal consent (sms_opt_in_pending_at), the timestamp the End Recipient replied YES (sms_opt_in_confirmed_at), the timestamp of any STOP reply (sms_opt_out_at), and the audit log of every SMS Provvio attempted to send including provider message id and status. Provvio's Terms of Servicerequire Service Providers to keep accurate consent records and obtain valid prior express consent before enabling SMS for a contact.
5. Every transactional message identifies the Service Provider and provvio, identifies the message as a service notification or reminder, and includes "Reply STOP to opt out".

End Recipients who do not wish to receive SMS can refuse to provide their mobile number to the Service Provider, ask the Service Provider not to enable SMS on their record, simply not reply YES to the double opt-in prompt, or reply STOP to any message at any time (see Section 7). SMS consent is optional, separate from account creation, separate from the Privacy Policy and Terms of Service, and SMS toggles are off by default.

Public reviewer example of the in-app opt-in flow

6. No Sharing With Third Parties for Marketing

Mobile numbers and consent records collected through provvio are used solely to operate the SMS program described above. provvio does not sell, rent, or share mobile numbers, opt-in data, or consent records with third parties for marketing, promotional, lead-generation, or affiliate purposes. See our Privacy Policy for full details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties except service providers that process transactional SMS on provvio's behalf, such as Twilio.

7. Opt-Out (STOP) and Help (HELP) Handling

• STOP: Replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any provvio-routed SMS will immediately stop further transactional SMS to that number for that Service Provider's account. Twilio also suppresses delivery at the carrier level for the same sender.
• HELP: Replying HELP returns a message identifying provvio notifications, explaining YES (confirm), STOP (unsubscribe) and START (resubscribe), noting that message and data rates may apply, and pointing to [email protected] for assistance.
• YES: Replying YES to the double opt-in prompt confirms enrollment. The contact will then begin receiving reminders and completion notifications as configured by the Service Provider.
• START: An End Recipient who has previously opted out can resubscribe by replying START, UNSTOP, or YES, or by contacting the Service Provider directly and asking them to re-enable SMS.

8. Message Disclosures and Carrier Notice

Each message to an End Recipient includes the Service Provider's business name, identifies provvio as the platform, identifies the message as a service notification (visit completion or reminder), and includes "Reply STOP to opt out". Standard message and data rates may apply. Message frequency varies, typically 1 to 10 messages per month. Carriers are not liable for delayed or undelivered messages.

9. Eligibility

• SMS is available only to Service Providers operating in the United States.
• SMS is available only on provvio plans where SMS is included (currently the Pro and Unlimited plans).
• End Recipients must have a valid US mobile number.
• End Recipients must be at least 18 years of age, or have the legal capacity to consent under their jurisdiction.

10. Privacy & Security

How provvio collects, stores, and protects mobile numbers and consent records is described in our Privacy Policy. provvio operates the platform under Australian privacy law (Privacy Act 1988 (Cth) and the Australian Privacy Principles), and is committed to compliance with the CCPA/CPRA, applicable US state privacy laws, and the GDPR where it applies.

11. Changes to This Program

We may update this SMS program description from time to time, particularly to reflect carrier requirements or product changes. Material changes will be reflected on this page with an updated "Last updated" date.

12. Contact

• Email: [email protected]
• Entity: Unreasonably Delusional Pty Ltd (ABN 68 696 855 713), trading as provvio
• Web: https://provvio.com