SMS Program & Consent

Last updated: 28 April 2026

1. Program Overview

provvio is a proof-of-service platform operated by Unreasonably Delusional Pty Ltd (ABN 68 696 855 713), trading as provvio. Our platform is used by field-service businesses (the "Service Provider") to record and report on visits to their clients' sites. As part of that workflow, Service Providers may use provvio to send transactional SMS notifications to designated site contacts (each, an "End Recipient").

This page describes the provvio SMS program in detail, including how consent is collected, the message types sent, expected frequency, and how an End Recipient can stop receiving messages at any time. It is published in support of our 10DLC A2P registration with US carriers.

2. Brand & Sender Identification

  • Brand / legal entity: Unreasonably Delusional Pty Ltd, trading as provvio (ABN 68 696 855 713)
  • Website: https://provvio.com
  • Support: [email protected]
  • Region of sending: United States only. SMS is not sent to recipients outside the US.
  • Carrier of record: provvio uses Twilio as its messaging provider.
  • Sender identification in every message: Each SMS begins with the Service Provider's business name (for example, "Acme Pest Control: …"). provvio is identified as the platform on this page and in our Privacy Policy.

3. Message Types Sent

The provvio SMS program is strictly transactional and tied to a service appointment between the Service Provider and the End Recipient's site. provvio does not send marketing or promotional SMS.

  • Visit completion notifications. Sent when a Service Provider's field worker checks out of a scheduled visit at the End Recipient's site. Includes the Service Provider name, the site name, and (when the Service Provider has enabled the client portal for that recipient) a link to the proof-of-service report on provvio.com.
  • Pre-visit reminders. Sent up to 48 hours, 24 hours, 12 hours, or 2 hours before a scheduled visit (configured per site contact). Includes the Service Provider name, the site name, and the scheduled visit time.

Sample messages

  • Completion (with portal link): "Acme Pest Control: Service at 742 Evergreen Terrace completed. Report: https://provvio.com/portal/abc123 Reply STOP to opt out."
  • Completion (no portal): "Acme Pest Control: Service at 742 Evergreen Terrace has been completed. Thank you. Reply STOP to opt out."
  • Reminder: "Acme Pest Control: Reminder — visit to 742 Evergreen Terrace scheduled tomorrow at 9:00 AM. Reply STOP to opt out."

4. Message Frequency

Frequency depends on how often the Service Provider visits the End Recipient's site, and on the per-contact reminder settings. A typical site contact receives between zero and two transactional messages per scheduled visit (one optional reminder and one completion notification). Most End Recipients receive between one and ten messages per month.

Message and data rates may apply.

5. How Consent Is Collected

End Recipients are not provvio customers. They are site contacts of the Service Provider who has hired provvio. Consent is therefore collected by the Service Provider, who has a direct relationship with the End Recipient, and is recorded inside the provvio platform.

The flow is:

  1. The Service Provider obtains prior express consent from the site contact to receive transactional SMS about visits to their site. This is typically done at the point the Service Provider onboards the contact (for example, during a site walkthrough, when a contact is added to a service agreement, or when a contact requests SMS-based completion notifications).
  2. The Service Provider then adds the contact's US mobile number to that site's contact list inside provvio. provvio only enables SMS sending when (a) the Service Provider is on a US-eligible plan, and (b) the contact's number is a valid US E.164 number.
  3. When the Service Provider enables either "completion SMS" or "reminder SMS" for a contact, provvio records that the Service Provider has attested to having obtained the contact's consent. The timestamp, attesting provvio user, and method (in-app toggle) are stored against the contact record. provvio's Terms of Service require Service Providers to obtain valid prior express consent before enabling SMS for a contact.
  4. The first message a contact receives clearly identifies the Service Provider as the sender, identifies the program as transactional service notifications, and includes "Reply STOP to opt out".

End Recipients who do not wish to receive SMS can refuse to provide their mobile number to the Service Provider, ask the Service Provider not to enable SMS on their record, or reply STOP to any message at any time (see Section 7).

6. No Sharing With Third Parties for Marketing

Mobile numbers and consent records collected through provvio are used solely to operate the SMS program described above. provvio does not sell or share mobile numbers, opt-in data, or consent records with third parties for their independent marketing purposes. See our Privacy Policy for full details.

7. Opt-Out (STOP) and Help (HELP) Handling

  • STOP: Replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any provvio-routed SMS will immediately stop further transactional SMS to that number for that Service Provider's account. Twilio also suppresses delivery at the carrier level for the same shortcode.
  • HELP: Replying HELP returns a message identifying the Service Provider, identifying provvio as the platform, and pointing to [email protected] for assistance.
  • START: An End Recipient who has previously opted out can re-subscribe by contacting the Service Provider directly and asking them to re-enable SMS.

8. Disclosures Included in Every First Message

Each first message to a new End Recipient includes the Service Provider's business name, identifies the message as a service notification (visit completion or reminder), and includes "Reply STOP to opt out". Standard message and data rates may apply.

9. Eligibility

  • SMS is available only to Service Providers operating in the United States.
  • SMS is available only on provvio plans where SMS is included (currently the Pro and Unlimited plans).
  • End Recipients must have a valid US mobile number.
  • End Recipients must be at least 18 years of age, or have the legal capacity to consent under their jurisdiction.

10. Privacy & Security

How provvio collects, stores, and protects mobile numbers and consent records is described in our Privacy Policy. provvio operates the platform under Australian privacy law (Privacy Act 1988 (Cth) and the Australian Privacy Principles), and is committed to compliance with the CCPA/CPRA, applicable US state privacy laws, and the GDPR where it applies.

11. Changes to This Program

We may update this SMS program description from time to time, particularly to reflect carrier requirements or product changes. Material changes will be reflected on this page with an updated "Last updated" date.

12. Contact