Removing Team Members

If a team member leaves your business or no longer needs access, you can remove them from your provvio organisation.

How to Remove a Team Member

1. Go to Team in the sidebar
2. Find the team member you want to remove
3. Click the menu icon (three dots) next to their name
4. Select Remove from Organisation
5. Confirm the removal

What Happens When You Remove Someone

• They are immediately logged out of the web dashboard and mobile app
• They cannot log back in to your organisation
• Their visit history is preserved: past visits and reports remain intact
• Their account still exists - they could join a different provvio organisation in the future

Important Notes

• You cannot remove yourself - the account owner cannot be removed
• Only admins can remove team members
• Visit data is not deleted - all past visits, photos, notes, and reports associated with that person remain in your system

Before Removing Someone

Consider these steps first:

1. Make sure any scheduled jobs assigned to them are reassigned
2. Check if they have any pending visits that need to be completed
3. Confirm they don't need access anymore

Re-inviting a Removed Member

If you need to bring someone back:

1. Go to Team in the sidebar
2. Click Invite Member
3. Enter their email address
4. They'll receive a new invitation and can rejoin

Tips

• Remove team members promptly when they leave your business - it's good security practice
• Removing someone doesn't affect your billing until the next billing cycle (or until you downgrade your plan)
• Review your team list periodically to ensure only active team members have access