Advanced Analytics

The Analytics page surfaces trends and rankings across the whole organisation. It's the right place to spot quality issues, balance workload, and report on operations to stakeholders.

Sections on the Analytics Page

• KPI summary - active sites, active jobs, visits this month, compliance rate, and average client rating
• Monthly trend - visits per month over the last 12 months
• Duration trend - average visit duration over time
• Activity heatmap - busiest days of the week
• Site rankings - top and bottom sites by visit volume and completion rate
• Team performance leaderboard - individual crew metrics over the last 30 days

Active Crew Map (Dashboard)

The home Dashboard also shows a live map of currently checked-in crew (Pro). Use it to spot if anyone hasn't started a visit they should have, or to find the closest team member when something urgent comes in.

Use Cases

• "Are we getting more efficient?" - duration trend over the last quarter
• "Who needs a hand?" - team performance leaderboard and completion rates
• "What's our busiest day?" - activity heatmap helps with crew rostering
• "Which sites are eating our time?" - duration by site reveals undercharged contracts

Tips

• Set realistic estimated durations on jobs so the duration trend reflects how visits actually compare to expectations
• Combine with the Compliance Audit Trail for a full operational picture
• Most analytics widgets respect filters - set the date range first, then read the numbers